Privacy Policy

Privacy Policy

Last updated: March 7, 2026

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Nordic Revive Care operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the "Services"). Nordic Revive Care is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms under which your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable. Depending on how you interact with the Services and where you reside, we may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, delivery address, phone number and email address.
• Financial information including credit card, debit card and bank account numbers, payment card information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart, wishlist, purchase, return, exchange or cancel, and your past transactions.
• Your communications with us including information you include in messages sent to our customer service team.
• Device information including your device, browser or network connection, IP address and other unique identifiers.
• Usage information including how and when you access or interact with the Services.

Sources of Personal Information

• Directly from you when you create an account, access or use the Services, or communicate with us.
• Automatically via the Services from your device when you use our products or services or access our websites, via cookies and similar technologies.
• From our service providers when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Providing, customising and improving the Services — to process payments and orders, manage your account, organise shipments, handle returns and exchanges, publish reviews, and create a personalised shopping experience.
• Marketing and advertising — to send you marketing and promotional communications by email, SMS or post, and to show you online advertisements based on your activity.
• Security and fraud prevention — to authenticate your account, detect fraudulent or illegal activity, and protect the security of our services.
• Communicating with you — to provide customer service, respond to your enquiries and maintain our commercial relationship.
• Legal reasons — to comply with applicable law, respond to valid legal processes, enforce our terms and policies, or investigate potential violations.

How We Disclose Personal Information

• With Shopify, service providers and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, processing and shipping).
• With business and marketing partners to provide marketing services and serve you advertisements.
• When you instruct us or consent to the disclosure of certain information to third parties.
• With our affiliates or group companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, enforce applicable terms and policies, or protect the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. To learn more about how Shopify uses your personal information and the rights available to you, please consult Shopify's Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies. We are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on them.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security". Any information you send us may not be secure in transit. We recommend not using unsecured channels to communicate sensitive or confidential information. The length of time we retain your personal information depends on various factors, such as the need to keep it to manage your account, provide the Services, comply with our legal obligations, resolve disputes or enforce any applicable contract or policy.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information:

• Right of access — you may request access to the personal information we hold about you.
• Right to erasure — you may request deletion of your personal information.
• Right to rectification — you may request correction of inaccurate personal information.
• Right to portability — you may request a copy of your personal information and its transfer to a third party in certain circumstances.
• Managing communication preferences — you may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw your consent where we rely on it to process your personal information. You can exercise your rights via the designated locations on the Services or by contacting us using the details below. For more information on Shopify's processing, visit privacy.shopify.com.

Complaints

If you wish to lodge a complaint regarding our processing of your personal information, please contact us using the details below. Depending on where you reside, you may also have the right to lodge a complaint with the relevant data protection authority in your region.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside. Where we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please email us at support@nordicrevivecare.com or contact us at 8206 Louisiana Blvd NE ste a 7862, Albuquerque, NM, 87113, US. For the purposes of applicable data protection law, we are the data controller of your personal information.